Last updated: April 6, 2025

At Wow Heads, we strive to ensure your complete satisfaction with every purchase. If you’re not happy with your order, here’s how you can return it:

Eligibility for Returns:

Because our products are custom-made, we only offer returns or replacements in specific cases. The products are eligible for return if:

• •  The product you received is damaged, defective, or incorrect.
  • The item was lost in transit (verified by our shipping partner).
  • If Eligible, products must be returned within 2 days of receipt

Not Eligibility for Returns:

• •  Custom-made items (like caricatures and wobble heads created from your photos) cannot be returned or exchanged unless damaged or incorrect.
  • Slight variations in colour, finish, or minor imperfections are normal in hand-painted products and are a part of their charm.

Steps to Initiate a Return:

• • Email us at support@wowheads.in within 48 hours of delivery.
  • Include your order number and clear photos of the product and its packaging.
  • Provide a brief reason for the return
  •  Our team will review and respond within 1–2 business days.

Refund/Exchange

• •  Once the return is approved and inspected, you’ll receive a confirmation email.
  • Refunds (if applicable) will be processed within 7 business days of receiving the returned product.
  • Exchanges are subject to product availability.

Cancellation Policy